Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program.
We always strive to ship orders in a timely manner and quicker than the times indicated. Unless a product is unexpectedly out of stock, all orders are shipped within 1-3 business days*. Should shipping of your order, for any reason, be delayed more than 3 business days, we will let you know.
You can expect a shipping confirmation email from us once your order goes out. This email is sent to the email that you include at checkout so please be sure this is correct if you wish to receive order confirmations. Using the link provided, you can track your order on the courier service website.
Shipping within the borders of South Africa are charged at set rates. MiMi Botanicals reserves the right to apply extra delivery charges on international orders. The purchaser will be notified at checkout of such charges.
MiMi Botanicals is not responsible for shipments shown as "delivered" in the tracking info. However, we will do our best to work with you should such points of confusion arise.
If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the ordering party. We will do our best to amend incorrect addresses if you call or email us immediately. As shipping turnaround can be pretty immediate, it is difficult to ensure this can be done in all cases.
Please don't hesitate to contact us with questions:
*excludes public holidays